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                Library Services & Card Guidelines

                We hope your experience with us will be an informative and enjoyable one.  We look forward to your return visits.
                 
                Our Collection:
                • Books: regular and large print; audiobooks on CDs and cassettes

                • Music: audio-cassettes and CDs

                • Movies: on videotape or DVD format

                • Periodicals: over 75 weekly and monthly publications that can be checked out; two local newspapers

                • Public Access Computers with Internet access, in-library-use only

                • Wireless Internet access for your personal computing device


                We are here to serve you. Our library system houses a vast collection that includes a wide selection of items for all ages and interests. New items are ordered regularly. Suggestions are encouraged!


                Special services and fees:

                • Fax – Sending $2 first page, $1 additional pages; Receiving $1 each page

                • Photocopies – 25 cents per page; $1 for color 

                • Computer Printouts – 25 cents for black/white; $1 for color

                • Disc cleaning - $1 per disc (CDs, DVDs, game discs); unit cleans and lightly buffs item; unit may not restore usability on damaged discs

                • InterLibrary Loan - $5 (for postage) paid in advance per item requested


                Of Community Interest:

                •  Marshall Meeting Space –  Accommodatations for up to 70 people in our C. Edwin & Mattee Mashburn Community Room for meetings or classes for non-profit organizations. Reservations are required. Please phone (828) 649-3741 for additional information and scheduling.

                • Madison County History Room – A genealogist's delight! This special room is packed with information and resources unique to Madison County. If you are researching your family's Madison County history, be sure to start here.

                • Mars Hill Library - Need space for meetings or classes for non-profit organizations? You can reserve the meeting room in Mars Hill Public Library by calling 828-689-5183.


                Library Card Guidelines

                What you need to know
                 
                Library Cards:

                Anyone who lives, works, or attends school in Madison County is eligible for a free library card.  Residents of counties adjacent to Madison County may obtain a card for a fee of $10.00.  Apply in person with a valid driver's license or other official photo-ID identification and proof of current address.  Library cards should be treated with care.  Patrons are held financially responsible for materials checked out on their library cards.  Additional information:
                • Your library card is valid system wide.

                • Your Library card must be presented to borrow, renew or request materials.

                • All library materials charged on you card are your responsibility.

                • For a child under 18 to have a card, the parent or legal guardian must be a registered patron.

                • Notify the library if you lose your card or change your address.  Replacement cost for a lost card is $5.


                Loan Period:

                • Books, audiobooks, CDs – 4 weeks

                • Videos & DVDs (limit 5 per household) – 1 week, with a rental fee of 25 cents per movie or 5 movies for $1 applies


                Returns:

                • Any item may be returned to any of our branch locations.

                • Drop boxes are provided at each branch for used when the library is closed.


                Renewals:

                • In person – Books, audiobooks, music CDs, videos, or DVDs may be renewed once if you are no hold requests on them.

                • Over the phone – Call any branch, or the main library in Marshall at (828) 649-3741.

                • Overdue items – May be renewed. Late fees to the renewal date will apply.


                Hold Requests:

                • Any item that circulates may be placed on hold.

                • Holds may be placed in person, by phone, or online.

                • To place a hold request on line, you must first set up a PIN for your account through a staff member.

                • An arrived hold will be held for 3 business days once you have been notified.

                Late fees:

                ***Charged per day per item up to a maximum of $5 per item***

                • Books, audiobooks, and music – 25 cents

                • Videos and DVDs - $1

                • Fines are calculated for each day, except when the library is closed (i.e. Sundays and holidays).

                • Overdue fines must be paid in order to maintain borrowing privileges.

                • Patrons who owe more than $10 in fines will not be permitted to check out library materials, including computers.

                • Patrons who owe fines will not be permitted to use their children's cards to check out materials for themselves.

                • Children of Patrons who owe fines may check out two children's books, but not adult books or movies of any kind.